Frequently asked questions
Which payment options do you accept?
We accept all major credit cards, PayPal and our gift cards.
If something goes wrong at checkout do not hesitate to reach out at sales@gastro-markets.com we would be happy to assist you.
How do I use my discount code?
All codes must be applied at checkout. If you need help please email us at sales@gastro-markets.com
Can you help me place my order?
Yes! Our customer care representatives would be more than happy to assist you.
Please call us at (954) 870-5856 Monday - Friday from 10:00 am EST to 3:00 pm EST, or email us to sales@gastro-markets.com 24 hours a day, 7 days a week.
How long will my frozen products be safe?
If kept at a steady freezing temperature, our premium beef selections can last up to 18 months. Seafood selections can last up to 9 months.
When can I expect my order?
Orders placed Monday- Thursday before 8 a.m. EST will arrive the following business day. Saturday delivery is only available for most residential addresses.
How will you ship my order?
We use UPS for fresh and frozen orders packed in a styrofoam cooler with dry ice or ice gel packs.
Do you ship to every state?
Yes! We ship to all 50 states and Puerto Rico.
Can I change the address once the order is placed?
Please contact us at sales@gastro-markets.com we will be happy to assist you in changing your address. Keep in mind that if the order has already been shipped, no changes can be made.
Can I place an order and send it to a loved one as a gift?
What a perfect gift! We have a gift option at checkout to make the process quick and easy for you.
How can I get a refund?
We hope you are 100% happy with your Gastro Market purchases. If not, we offer a 100% satisfaction guarantee to refund your money or replace your product. Please contact us with as much info as possible and pictures if there has been a packaging issue.
What is the minimum order amount?
The minimum order amount is $99.