SHIPPING
We work hard to guarantee the most competitive prices on the market for the best quality of products available. When shopping at Gastro Markets, we guarantee you'll save a lot of money on your products and only pay for shipping and handling.
GROUND: Available to FL orders only, orders take 1 business day to arrive.
2nd DAY AIR: Available to all States except FL, orders take 2 business days to arrive.
NEXT DAY AIR SAVER: Available to all States except FL, orders take 1 business day to arrive.
Orders that qualify for NEXT DAY DELIVERY will arrive Tuesday/Wednesday/Thursday/Friday and orders that qualify for 2nd DAY DELIVERY will arrive Wednesday/Thursday/Friday.
Our products are delivered in insulated cooler boxes keeping the temperature of each product safe during transit, along with dry ice and/or gel ice packs.
Proteins might arrive frozen or partially frozen - below 40°F when measured with a food thermometer is considered beyond safe for consumption.
Saturday delivery qualifies for residential addresses only, please give us a call to 1-888-661-1594 Monday - Friday from 10:00 am to 2:00 pm EST for more information.
________________________________________________________
LATE / LOST / DAMAGED PRODUCTS
It is our top priority to provide our clients a reliable service they can count on.
For late/damaged/missing products, please contact us at sales@gastro-markets.com including your order number for us to process a refund, resend the products or provide a full discount code.
For lost products, please contact us at sales@gastro-markets.com including your order number for us to process a claim with shipping carrier and resend productos, provide a refund or a full discount code.
Feel free to email us 24 hours a day 7 days a week for any inquiry. Please take into account all claims must be placed within 24 hs since delivery/ scheduled delivery.
Please note: We do not hold responsibility on lost orders due to wrong address input. Please double check the address before placing your order, and contact us as soon as possible if a mistake has been made. Once shipped, orders can not be modified.
For urgent inquiries you can dial 1-888-661-1594 Monday - Friday from 10:00 am to 2:00 pm EST for support.
We work hard towards providing our clients with top-class services. Still, inclement weather or force majeure might occur and shipping services could be delayed. We will always do everything in our power to ensure our promise is kept and orders arrive on time as long as we can control circumstances.